
New Member
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9 Messages
Alcatel 5002R - turn off audio assist
I must have done something to activate "audio assist" - or whatever it's called. The phone speaks at every link I tap. How can I turn this off?
New Member
•
9 Messages
I must have done something to activate "audio assist" - or whatever it's called. The phone speaks at every link I tap. How can I turn this off?
Accepted Solution
Official Solution
ATTHelp
Community Support
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221.6K Messages
1 year ago
Hello, @americuswheeler! We can help you turn off the audio assist feature!
To turn off the audio assist feature:
Please let us know if you have any other questions.
Thank you for reaching out to the AT&T Community Forums!
Rachel, AT&T Community Specialist
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americuswheeler
New Member
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9 Messages
1 year ago
Thanks, Rachel, for your detailed - but easy-ro-follow - directions. The problem was that the Alcatel 5002R is my friend's phone - one that I was not familiar with. I didn't know the phone's name for audio assist.
I do appreciate your quick and very helpful response!
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ATTHelp
Community Support
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221.6K Messages
1 year ago
You're very welcome, @americuswheeler.
We'll be here if you need further assistance.
Thanks for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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karen_fisher
New Member
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3 Messages
5 months ago
My problem started with this audio assist, I think---a very weird voice. I couldn't figure out how to shut it up so I shut the phone off. I had to use double tap, but now I don't know how to get back in. I got my unlock code in and tried to double tap OK , but it doesn't work. What's happening? HELP. I have no other phone here. I can't even get into ATT because I have no phone to received the code text.
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