Alcatel 5002R - turn off audio assist

Hello, @americuswheeler! We can help you turn off the audio assist feature!

To turn off the audio assist feature:

• Open the Settings icon.
• Select Accessibility and choose Talkback.
• Turn use Talkback off.
• Select Ok

Please let us know if you have any other questions.

Thank you for reaching out to the AT&T Community Forums!

Rachel, AT&T Community Specialist

Thanks, Rachel, for your detailed - but easy-ro-follow - directions. The problem was that the Alcatel 5002R is my friend's phone - one that I was not familiar with. I didn't know the phone's name for audio assist.

I do appreciate your quick and very helpful response!

You're very welcome, @americuswheeler.

We'll be here if you need further assistance.

Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist

My problem started with this audio assist, I think---a very weird voice.  I couldn't figure out how to shut it up so I shut the phone off.  I had to use double tap, but now I don't know how to get back in.  I got my unlock code in and tried to double tap OK , but it doesn't work.  What's happening?  HELP.  I have no other phone here.  I can't even get into ATT because I have no phone to received the code text.