Skip to main content
AT&T Community Forums

Tutor

 • 

4 Messages

Thu, Jun 30, 2016 2:23 PM

After factory reset, asks for Google Account but isn't working

I had to do a factory reset on my ZTE Maven 2812. It's now asking to verify my Google account. After I type it in and then the password, it just goes right back to the same page and makes me do it all over again. My credentials are correct. It won't allow me to skip this step or do anything else.

Responses

Accepted Solution

ATTMobilityCare

Community Support

 • 

15.2K Messages

4 years ago

Hi @kcook95! 

 
I’m sorry to hear that the Google account isn’t currently working on the phone after doing a factory reset of the phone! I definitely want to get you back up and running. I definitely want to make sure that you have a fully functioning phone.
 
Are you able to sign into your Google account via PC? Have you tried resetting your credentials?
 
If that does not work, I would recommend clearing the cache:
·         Power off your device.
·         Boot into recovery mode by pressing and holding Volume Down and Power Button at the same time.
·         Release all buttons when the ZTE Maven screen flickers and in a few seconds the Recovery screen will appear.
·         Using the Volume down button scroll down to and highlight Wipe cache partition
·         Use the Power button to select
·         Once the cache has been cleared, use the Power  button to select Reboot system now.
 
When the phone is back on, go ahead and test out the Google account once more. You should be able to enter your username and password this time around.
 
Let us know how this works out for you! Have a great day and an even better holiday weekend! Smiley Wink
 
Kevin, AT&T Community Specialist

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

it did not work for me

Tutor

 • 

2 Messages

3 years ago

I recently bought a ZTE k88 from a friend he is no longer in contact with me factory reset the tablet for me it came to a screen that said English so I assumed it was all ready to go connected it to my WiFi and now it is saying this device was reset to continue sign in with a Google account that was previously secured on this device and I do not know is Google information nor can I contact him he is in now and Iraq serving for our country please help me

Contributor

 • 

2 Messages

2 years ago

I have the very same problem and I would like to be able to use my google account.

Contributor

 • 

1 Message

2 years ago

I booted into Recovery Mode as indicated above, and the screen is dimmed and hangs on FTM Factory Test Mode. Any suggestions? 

Lilybell2

ACE - Professor

 • 

1.8K Messages

2 years ago

@jbjsizemore1993

 

It's likely you have run afoul of Factory Reset Protection.  If that's the case, you will be unable to access the phone unless you can provide information regarding the Google account with which the phone was previously setup.  If you can't give this information, you won't be able to use the device at all after a factory reset.

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

a year ago

nope still cant get in

 

Contributor

 • 

3 Messages

a year ago

still wont work

 

Lilybell2

ACE - Professor

 • 

1.8K Messages

a year ago


@ratbus wrote:

still wont work

 


And it will never work if FRP has been triggered and you don't have the last valid credentials with which to login. 

 

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

7 months ago

Force factory reset Android phone will make the Android locked by Google account, named FRP on Android phone, only original Google account can bypass the verification lock on the phone. For Samusn phone, another chance to remove Google FRP lock on the phone without gmail account is Eelphone Google Account Removal, bypass Google verification on the phone, but also will lose all data.

Get started...

Ask a new question