The Samsung Galaxy S24
Nikkijackson86's profile

1 Message

Monday, March 4th, 2024 5:36 PM

Advance message not working on 24 plus

My advance message is nit working with other att contacts on the network but will work with contacts on different carrier then att

Community Support

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231.2K Messages

1 month ago

Hi @Nikkijackson86 Let's look into your Advanced Messaging service!

 

If you haven't already please turn off your Advanced messaging, power cycle your device and turn the advanced messaging back on. Please make sure you have enough data and storage for the message service to work and let us know what type of device you currently using to better assist you. 

 

Also, both the sender and receiver should have Advanced messaging service enabled. For Advanced Messaging service to also work, please make sure HD Voice is enabled by enabling Voice & Data(LTE) on Settings> Cellular > Enable LTE.

 

 

Let us also know if you are experiencing an error message while trying to send a message. We also recommend resetting your network settings. Go to Settings> General Management > Reset > Reset Network Settings. Lastly, here is our Troubleshoot And Resolve Tool > Fix An Issue > Connection > Messaging and make sure you have the correct device at Change Device to help fix Advanced Messaging service.

 

Feel free to reach out for any further assistance.

 

Thank you for visiting Community & Forums,

Billy, AT&T Community & Forum Specialist.

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