Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
The Samsung Galaxy S23
Kbol's profile

New Member

 • 

1 Message

Thursday, December 1st, 2022 4:34 AM

3 separate phones with the same issue

I had a galaxy A12 for a year and it started acting up when the charger was plugged in. It would light up and indicate it was charging then light up and show it wasn't charging. It would do this over and over till it wouldn't recognize it was plugged in anymore. I was able to replace that one and after about 2 weeks the new one started doing the same thing. I immediately replaced that one with what I currently have. I've had it about 3 weeks and it is now doing the same thing as the other 2 phones. I've tried different chargers with no luck. The charging port is clean and free of debris. Why do I keep having these problems even with new phones?

ATTHelp

Community Support

 • 

207.9K Messages

2 months ago

We are here to help with your Galaxy A12 charging concerns, @Kbol.

 

We do understand how frustrating this must be having the same charging concerns after replacing your device. There may be a defect with that specific Galaxy device. You may reach out to Samsung Support for additional information. 

 

If you would like to replace the device again under warranty, please let us know, and we will be happy to meet you in a DM to complete that process for you. 

 

Let us know how it goes with Samsung. We look forward to your response. 

 

Clarissa, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.