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Robertsonisaac2's profile

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2 Messages

Saturday, November 26th, 2022 2:33 PM

Wrong email as first time purchaser

I recently purchased a prepaid plan for 1 year. As a new customer, I need a number and SIM card, etc. I just realized that I entered the wrong email (forgot a digit) so I haven’t received any confirmation of my payment, or any details on how to activate. I have no account set up and am unable to get through on the prepaid phone line because I have no number. Is there any way to change the account email? This is a non-refundable transaction so there is no way I can cancel it.

Accepted Solution

ACE - Sage


104K Messages

2 months ago

Don't worry about it.  The only thing your email is good for right now would be confirmation of shipping, in your case it's just going to have to be a surprise when it shows up in your mailbox. Usually shipping a SIM card is an overnight, so look for mail on Monday. 

You don't have an account yet, or a phone number with AT&T, until you receive and activate your sim card. Once you get the SIM card, activate service, pay, you will set up your pay go online account during that process.

   Once your pay go online is set up with an alphanumeric password and a pin code, you will be able to log in and add your email address as well as your other personal information.

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