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New Member


1 Message

Fri, Jul 3, 2020 7:39 PM

Wrong Card Being Charged

First of all AT&T support absolutely (Edited per community guidelines) make it totally impossible to speak with a person. Not good!


I added a new default card to be used for my prepaid auto payment about 3 months ago, yet you're still charging my other card. How can I get this resolved?


Accepted Solution

Official Solution




61 Messages

a month ago

Adding a new card and setting it as the default payment method does not change your AutoPay payment method.  The default payment method is used when you make manual payments or purchase add-ons.


To change your AutoPay payment method

  • Log into your account
  • Scroll down and select the box that says "Manage AutoPay"
  • Select "Payment Method"
  • Use the drop down arrow to select the new card and click the continue button
  • Check the box to agree to the AutoPay terms on the summary screen and click the Agree button
Brand User

Community Support


128.1K Messages

a month ago

Hello @SeeJay_AU,


Thank you for reaching out to us.


We're sorry to hear that you're experiencing this issue with your AT&T PREPAID account.


We recommend following the steps at this link to Manage your AT&T PREPAID AutoPay payment method and double check once more that your previous payment method isn't accidentally still set up to be used.


If you do see that your payment method has already been updated successfully, you'll need to contact our AT&T PREPAID support team at 800-901-9878 for further assistance with this issue.


Hope this helps!


Sean, AT&T Community Specialist

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