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iamgroosh's profile

2 Messages

Tuesday, October 17th, 2023 5:03 AM

Will Autopay stop automatically after porting out phone number from AT&T to T-Mobile? I'm not able to sign into Prepaid account anymore

Hello! 

I ported out my phone number from AT&T Prepaid to T-Mobile Prepaid. I can't remember if Autopay was set up on AT&T and I an not able to log in to AT&T Prepaid anymore. Will Autopay automatically stop after porting out my phone number or do I need to call someone at AT&T to confirm Autopay has stopped?

Accepted Solution

ACE - Sage

 • 

118.3K Messages

8 months ago

With any prepaid service provider once your phone number is ported out, your account is canceled.    There will be no more activity, and there will be no more auto-pay withdrawals.

2 Messages

8 months ago

Any help would be appreciated. Thank you!

Community Support

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232.9K Messages

8 months ago

Hi @iamgroosh, thank you for contacting AT&T Community Forums. 

 

We want to make sure you're able to sign in to AT&T PREPAID. Let's get you the help you need. 

 

For further assistance, please get in touch with our Prepaid Service Support team AT&T Prepaid - Customer Support, Live Chat, and Contact Numbers (att.com) at 800-901-9878 (free call from your prepaid phone).

 

Hope this helps! Please reach out to us for any assistance.

 

Sia, AT&T Community Specialist.

 

 

ACE - Sage

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118.3K Messages

8 months ago

Sending a former customer in circles, not a good look...

Prepaid customers are asked to validate their phone number, which they can't anymore because it's no longer an AT&T number.

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