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Tjc1928's profile

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Thursday, November 24th, 2022 9:48 AM

Why does this say I already have a user account for my phone number?

I tried making an account for my prepaid service with my prepaid phone number and it says I already have one and I’ve never made one. Any idea why that may happen?

Accepted Solution

Official Solution

ACE - Sage


105.7K Messages

4 months ago

When you activate a prepaid sim card, it automatically creates a pay go online account for you with your 10-digit phone number as your user ID. You would use the alphanumeric password you created and the PIN code that you created during the activation process.

You should continue to use the pay go online website to manage your prepaid service.


ACE - Expert


63.1K Messages

4 months ago

Prepaid does not make an account. The account is created automatically when the SIM card is activated. You are likely trying to login at the wrong place. To access a prepaid account, go here:


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