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T

New Member

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6 Messages

Mon, Apr 20, 2020 6:28 PM

Why Can't I Call NY on My Prepaid Phone

I cannot call my Aunt in Bronx, NY. I can call everywhere else in this country; I can also text my Aunt but not call. I have Prepaid, unlimited everything ($75/month service). My family members can call NY but I get this message: "The service you are trying to use has been restricted or is unavailable; please contact customer care for assistance; Message CA20065". I just got this phone (LG) and AT&T service. Does anyone know what is happening? Thanks!

ATTHelp

Community Support

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195.4K Messages

2年前

Hi @TamJohns

 

Thank you for reaching out to us. We're sorry to hear about the service issues you've been having but we'll be delighted to assist you. What zip code are you located in? What zip code is your aunt in? Are you currently experiencing service issues today (April 22nd)? What kind of phone do you have? Have you tried any troubleshooting? With more details, we'll be able to proceed.

 

Darais, AT&T Community Specialist

New Member

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6 Messages

I can get through to NY now. Not sure what happened but, I'm good. Thanks so much!
ATTHelp

Community Support

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195.4K Messages

Greetings @TamJohns,

 

We're happy to hear that your issue has been fixed. Feel free to reach back out to us if you ever have any questions or concerns. 

 

Jacob, AT&T Community Specialist

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ACE - Sage

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98.6K Messages

2年前

Ever since the lockdown call volume has increased 75 to 85%. Believe it or not, our cellPHONES are finding there is not enough network capacity and calls may not go through.
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