New Member
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6 Messages
Why Can't I Call NY on My Prepaid Phone
I cannot call my Aunt in Bronx, NY. I can call everywhere else in this country; I can also text my Aunt but not call. I have Prepaid, unlimited everything ($75/month service). My family members can call NY but I get this message: "The service you are trying to use has been restricted or is unavailable; please contact customer care for assistance; Message CA20065". I just got this phone (LG) and AT&T service. Does anyone know what is happening? Thanks!
ATTHelp
Community Support
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179.8K Messages
2 y ago
Hi @TamJohns
Thank you for reaching out to us. We're sorry to hear about the service issues you've been having but we'll be delighted to assist you. What zip code are you located in? What zip code is your aunt in? Are you currently experiencing service issues today (April 22nd)? What kind of phone do you have? Have you tried any troubleshooting? With more details, we'll be able to proceed.
Darais, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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91.9K Messages
2 y ago
0