AT&T related help: Pay your AT&T PREPAID amount due
When does service begin?
New to AT&T and AT&T Pre-paid. Using/intending to use Samsung A13 5G unlocked device purchased from Samsung. Paid for Pre-paid via credit card on-line and received SIM card today. Don't have a MyAT&T username and password. When entering the ten digit phone number ported from another carrier trying to create new MyATT account on line the error message is, "That account is suspended or inactive. Call us at 800.288.2020 for help" (same message on device where was able to download MyAT&T from play store). No phone service and skype from the internet unable really to navigate automated support, keypad, etc. On the device if I turn off wifi it will (only sometimes) bring up Sign in to network. Entering the ICCID & IMEI yields, "Good news! You can skip the activation process. Be sure to save the number, add funds to the account (paid $300 via credit card July 30 via AT&T Mobile via PC not phone), etc. Shows the phone number and 16GB 12-month plan, hit continue and it times out webpage not available trying to reach paygonline.com. Card has not been charged. Be great to get the show on the road here. May try mom-n-pop ATT shop nearby tomorrow not corp store tho. Perhaps MyATT account creation should be required at point of sale so its accessible after porting & SIM.