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dannybateman3010's profile

New Member

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3 Messages

Mon, Aug 1, 2022 7:58 AM

When does prepaid month begin?

If I order a prepaid sim online and pay for one month of service, when does the month begin?

Accepted Solution

Official Solution

ACE - Sage

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100.2K Messages

2 m مضت

Your 30 days begins as soon as you have paid for service. That's day one. You must set up auto pay or refill before Day 26 or AT&T will close the account. Your service renews every 30 days. 

New Member

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3 Messages

2 m مضت

But what if I order online and it takes a few days to arrive?

ACE - Sage

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100.2K Messages

2 m مضت

It doesn't matter. You are not paying for service until you activate the phone and apply some method of payment to the new account

New Member

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2 Messages

2 m مضت

The month will begin when we use the sim.

ATTHelp

Community Support

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200.2K Messages

2 m مضت

Hello @dannybateman3010, we're happy to provide details of when your Prepaid month begins. 

 

As mentioned by, @formerlyknownas. Once you have received and activated your Prepaid account and device. The date that you purchased your Prepaid plan on your account will determine the start of your monthly payments. 

  • Dial *777# from your AT&T PREPAID phone to get a text message with your balances. The text will give you your account balance and other account details like your data balance and package info.
  • Have a new AT&T PREPAID account? It’s easy to change your plan, see your usage, and more with myAT&T — anytime, anywhere.

We're here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

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3 Messages

2 m مضت

Sorry, it's not clear to me.  If I pay online $50 for my first month and then the Sim comes in the mail.  Can I wait a week or two to activate it, or is the clock running?

ATTHelp

Community Support

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200.2K Messages

2 m مضت

Hi dannybateman3010 let's shed some light on your Prepaid activation inquiry!

 

To add to what our ACE formerlyknownas stated, you'll need your SIM Card number & IMEI number to activate your device, hence your device won't be activated untill you receive your SIM Card. You can dial *#06# and press send or go to Settings > General > About on your device, to get the IMEI number. 

 

We hope this helps! Reach back out to us if you have additional questions! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

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