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AntonioMao's profile

5 Messages

Thursday, November 30th, 2023 3:05 AM

We're working on our system right now. Give us some time and try again later. ERROR CODE: SSACT-523

I am trying to use my prepaid SIM card, I am already put it in my phone, and I got a SMS from at&t, give me a link to activate my SIM card, I have already finished tipe my all information and it shows me "We're working on our system right now. Give us some time and try again later.

ERROR CODE: SSACT-523", I have search on Google that said I can call 877.426.0525 to activate my SIM card, but my phone can't even have a phone call now, what should I do

Community Support

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229.5K Messages

3 months ago

Hello @AntonioMao, let's get you pointed in the right direction to get your SIM card activated.

 

Follow these steps to get your SIM activated:

 

1. Before activating your AT&T PREPAID account from your device, make sure it has been charged and that the AT&T PREPAID SIM card has been inserted (some devices may have the SIM card pre-installed). Once charged, turn the phone on.

Note: If you do not have an AT&T PREPAID SIM card or already own a compatible phone and would like to Bring Your Own Device (BYOD) to AT&T PREPAID service, just purchase an AT&T PREPAID SIM Kit.
2. You will receive a free AT&T text message. Select the unique URL sent in the message.

3. The SIM/ICCID number and IMEI number will auto-populate. Enter your 5-digit service zip code and the passphrase code, then select Continue.

4. Select whether you would like to Activate 1 device or more than 1 device.

Note: "Activate 1 device" was selected for this example. If “Activate 2 or more devices” is selected, you will complete activation of the first device before being prompted to activate additional devices. You’ll need to manually enter the SIM/ICCID and IMEI numbers for each additional device. The SIM/ICCID is located on the SIM card itself. To locate your IMEI, visit the Find IMEI, Phone & Serial Number tutorial.

5. Select the desired rate plan, then scroll down to select the desired option for AutoPay. Select the check box to accept the Service Agreement, then select Continue.
Note: Rate plan options may change.

6. Enter your email address, then select Continue.

7. Select the Payment Method from the drop-down list.

8. Enter the requested payment information, then select Continue.

9. View your new phone number and restart your device.

10. A free "Welcome" text message will be sent. Select the link in the text message to set up your account password.

11. Enter and confirm your new password and 4-digit PIN, then select Submit. Select OK.

12. Update your personal information, then select Submit.

13. An email with a verification code will be sent to the email address entered previously. Enter the verification code, then select Validate. Select OK.

14. Your AT&T PREPAID account has been successfully created and you are now logged into your account. Review the Account Summary page for details.

Let us know if this information helps, and thank you for reaching out to the AT&T Community Forums.
MatG, AT&T Community Specialist.

5 Messages

3 months ago

I am on the number 3 I have select Continue but it just shows me" We're working on our system right now. Give us some time and try again later.

ERROR CODE: SSACT-523 " 

Community Support

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229.5K Messages

3 months ago

Hey @AntonioMao, thank you trying.

We recommend you to try contacting the Prepaid Team: 800.920.0146.
We understand that you cannot call the team through your device, so we would suggest you to try calling the team through another device, maybe your family member or a neighbour.

Let us know if this information helps, and thank you for reaching out to the AT&T Community Forums.
MatG, AT&T Community Specialist.

5 Messages

3 months ago

Yesterday I have try the number what you said, now it says that my SIM card is already activated but my number which is 208-506-0416 can't even find, I am very sure that when I buy the plan I choose to keep my number, what can I do now

Community Support

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229.5K Messages

3 months ago

Hey there! We see where you're coming from, let's get the help you need.

 

As previously stated, we have few limitations to assist with the prepaid account, so we recommend you contact our Prepaid Support, who are well-equipped and have tools to assist with your concern. 

Please contact our Prepaid Support Team at 800.920.0146. for further assistance.


Let us know if this information helps.


Thank you for reaching out to the AT&T Community Forums.
Andrew, AT&T Community Specialist.

5 Messages

3 months ago

I made a successful purchase, but when I paid with a credit card on the phone that day, the other party said that the payment could not be made. We rushed to the store to pay with cash and received the bill. On the way back, we received a message from the bank that the credit card payment was successfully made. How can I check whether the payment has been made? Or how to cancel? If you don’t cancel, will it automatically pay for the next cycle? How to check the bill?

Community Support

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229.5K Messages

3 months ago

Hello @AntonioMao, Thank you for bringing this to our attention. We will do everything we can to resolve this for you.

 

We are going to reach out to you in DM, and look into account details to see what is causing this issue. Please look out for a DM notification from us. 

 

We look forward to speaking with you!

 

Thank you,
Kevin, AT&T Community Specialist

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