website suggests balance transfers on multi line are possible
I was looking into setting up multi line (we both have balances) reading the terms carefully I read
"If you have a balance and don't need to use it for optional services, you can contact Customer Care to transfer it to your Account Owner."
https://www.paygonline.com/websc/openPage.html?linkText=impDetails under Multi-Line Account Member, 3rd line from bottom
Now being a bit skeptical as I have read before you can not transfer balances. I read here that you can not. Even saw a user post from a year ago
who saw the exact same thing I did , but got told by support and someone here they can not do it
But here we are a year later and that still exists on the website
Why does it say we can if its obviously not possible?