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thewumbologist's profile

New Member

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1 Message

Monday, November 14th, 2022 12:16 PM

Want to cancel AT&T prepaid plan while abroad

I would like to cancel my prepaid plan but am abroad & am unable to call the hotline. Looking for some help on this forum.

ACE - Sage

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104.2K Messages

3 months ago

The only thing this forum can provide is some advice. You should have turned off auto pay before you left the United States. Then your Prepaid Plan would expire on its own without penalty. Outside of the United States, if you are unable to log in using a US VPN to do so, you would have to either call the international number, or canceled the credit or debit card used to pay for your service

+1.408.962.1025 

(edited)

sandblaster

ACE - Expert

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62.2K Messages

3 months ago

The way to cancel prepaid is to stop paying. If you don’t have autopay, your service will expire and cancel automatically. If you do have autopay, follow the advice above. 

Davy49

Mentor

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134 Messages

2 months ago

Hello,

I'm currently on the AT&T Prepaid $65.00 Unlimited Monthly Plan & enrolled in auto pay, last night I decided to signup with a different carrier that's currently offering a $25.00/ month unlimited everything that's currently in what's being called 'beta' stage. From what I've read about it from other user's that have already been using this plan they are seemingly very satisfied with it so far. And at least so far anyway it uses the at&t network that I prefer anyway. I placed my order for the new plan late yesterday afternoon so I haven't my new sim card yet, so upon receiving it I'll need to cancel my current service with at&t prepaid, but I'm really wanting to make sure that my new service works to my satisfaction first. As far as cancelling my at&t prepaid service it sounds like it's actually pretty simple to do so by first of all just stop the auto pay option, so when another payment is due my plan will virtually cancel itself. I'm just trying to get some additional feedback concerning this.

Thanks,

David 

sandblaster

ACE - Expert

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62.2K Messages

2 months ago

@Davy49 Are you porting your number to the new service? If so, that will cancel your line on ATT prepaid once the port is complete. If you aren’t porting your number, then you are correct. Just turn off autopay, your prepaid service will expire and cancel automatically. Your account won’t actually cancel for 60 days, so if you change your mind you have 60 days to refill your account and resume your ATT prepaid service.

Davy49

Mentor

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134 Messages

2 months ago

Hi sandblaster,

Thanks so very much for such an informative reply, I signed up for the newly released boost infinite unlimited beta that was just released a few days ago that's priced at $25.00 / month forever (supposedly). I've been reading comments about new user's of the service and at least 'so far' they seem to be very satisfied with their new service. Hopefully I'm allowed to include this: https://beta.boostinfinite.com/  , as far as your reply goes, since I'm keeping my existing phone number which will be ported over to my new boost infinite service, which I've been informed by their customer service that I'll be using essentially the same at&t data network that I'm currently already using, I'm feeling better at least so far about my decision.

David   

ACE - Sage

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104.2K Messages

2 months ago

Boost is At&t and sprint.   And they don't give temp numbers, you have to Port in as part of the purchase and activation, so good luck with that.

Davy49

Mentor

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134 Messages

2 months ago

Hi formerlyknownas, 

Currently I'm told by the customer service team at boost infinite itself that they are mainly utilizing the at&t network but there are a very few customers that are on the t-mobile network. And eventually since boost is owned by dish network who's building their own network, a lot of user's will be moved over to it when it's up and functional. 

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