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G

New Member

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1 Message

Thu, May 27, 2021 6:08 PM

Very Slow Data Roaming Speed

My data roaming speed has been abnormally slow for about 2 weeks now, after getting back from Hawaii when I did use up all of my high speed data. However, My plan renewed two weeks ago, and now when I check I still have 5.5G remaining. my Zip code is 10019, but I am sure it cant be caused by disruption as my company phone's internet is just fine and this has persisted for a very long period of time already. I have tried restarting my iphone, and resetting a bunch of stuff but none worked. Please help!!!!!

ATTHelp

Community Support

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176.5K Messages

6 m ago

Hi @guor13,

 

Thanks for reaching out! We'd love to help.

 

We've checked your area and the towers in your immediate vicinity are in good standing. Please let us know the make/model of your device. You mentioned you reset a few settings, does this include the network settings as well? If you haven't done that, we encourage you to do so. 

 

There is additional troubleshooting options on our Device Support, once you select your device. 

 

We look forward to your response!

 

Collin, AT&T Community Specialist

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