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5 Messages

Mon, Feb 10, 2020 8:59 PM

Unlock Portal Not Recognizing IMEI Number. Help!

When I send a request to unlock it, it says,

Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.

I am trying to unlock my phone which is on an ATT Prepaid plan. The reason I am trying to unlock it is because the service in my area is poor with ATT. I get 0-1 bars of service. I have read the requirements and I have been on this plan for a little more than 6 months. I haven't missed any payments, and I even have Autopay on. I have an iPhone 7 and i've tried unlocking it on my computer, my iPad and even the phone i'm trying to unlock. I have even waited a few days before trying again.



ACE - Sage


71.6K Messages

2 months ago

Is it possible it's not even locked to AT&T? You can call Apple to verify if it is locked to AT&T.
Was it ever replaced by warranty or insurance? If so AT&T only has a record of the original IMEI and never recorded your replacement phone. You may need to call AT&T and speak with tech support for help

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



796 Messages

2 months ago


If it was our chase from AT&T, it will show on that site that it has to be in service at least 6 months to be eligible on a prepaid account. You can call if it was purchased through AT&T and have them look into it. A representative over the phone cannot unlock it however.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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