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careof's profile

1 Message

Tuesday, August 15th, 2023 12:07 AM

Unable to unlock phone

I had my phone with AT&T & my father set up the account. he has passed now, so i don't know my account number or the email he used. I can't submit an unlock request online, and customer service either runs me in circles or straight up hangs up on me. I know my phone number that is no longer in service, and my IMEI number. Is that not enough?! I already have a new SIM with a new carrier, but AT&T will not unlock my phone due to not knowing the account number. Please help.

Accepted Solution

ACE - Expert

 • 

13.2K Messages

10 months ago

On the unlock portal - www.att.com/deviceunlock - since your number is no longer active, click "no" that you have a number from AT&T.

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