Skip to main content
AT&T Community Forums



2 Messages

Mon, Oct 7, 2019 7:37 AM

Unable to re-activate old Old GoPhone sim

Hi ATT, 


I have an old SIM card I used a few years ago and I’d like to reactivate it but have no clue what the password/userID/email is for it. When I type the number into the Prepaid account #, it doesn’t register it. Do numbers get deleted after a certain period of non usage? Could someone get in touch with me and help me re-activate it? 


Accepted Solution

Official Solution


ACE - Expert


44.4K Messages

a year ago

You can’t reactivate an old SIM card. A prepaid account is automatically closed if the account balance is $0 for more than 60 days. When the account is closed, the number is lost. You will need to open a new account with a new SIM card and new number.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question