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Deadmau5's profile

Contributor

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1 Message

Sunday, December 23rd, 2018 10:05 PM

Unable to pay prepaid bill

I have more than enough money on a prepaid debit card but when I try to pay my prepaid bill, it keeps saying my card was declined and I need to contact the bank card, (which is not right). I am able to make other online e purchases with the same card but for some reason can not make this purchase. Please help!

ATTHelp

Community Support

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207.7K Messages

4 years ago

Hello, @Deadmau5,

 

We can understand your distress. On this, you'll need to contact the institution that supports the prepaid debit card for assistance.

 

Have a great week!

 

James, AT&T Community Specialist

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