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Sergo's profile

New Member

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1 Message

Sun, Jul 10, 2022 2:24 AM

Unable to make a payment on time

Hello! I am the owner wireless#  since 2008 with Rate Plan: Pay As You Go (prepaid). Every three months I pay $25 to keep my plan active for next three months.
My last payment $27.70 was Apr 12, 2022 with new Current Balance - $434.85 and new Balance Expires - July 10, 2022.
Today is July 09, 2022. During last five days (July 5 - 9) I can not open my account using my password on www.paygonline.com to make new payment to keep my plan active.
Without new payment by July 10 my balance is forfeitrd  and I will  lose $434.85
I am out of the USA now and could not use my cellphone. 
What should I do?
Thanks in advance.

ACE - Sage

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100.2K Messages

3 m مضت

You cannot access AT&T prepaid outside of the United States. If you've been out of the United States for a long time your phone is already disconnected. 

 If your phone is without service because you don't use it on a regular basis it is likely your account has been closed and service terminated.

AT&T has been sending out notices of the shutdown of its 3G network for almost a full 2 years. If your phone is no longer capable of operating on AT&T's LTE network and you did not respond to text messages asking you to upgrade your phone, or you were disconnected for a long period of time, AT&T cancel your service.

sandblaster

ACE - Expert

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59.8K Messages

3 m مضت

You cannot access AT&T prepaid outside of the United States.

That is normally true but it would appear the OP has been refilling from abroad for quite some time which likely means the account has been closed.

 If your phone is without service because you don't use it on a regular basis it is likely your account has been closed and service terminated.

That should only be true if the phone last used is no longer supported, which is probably the case here, though ATT did terminate some prepaid accounts erroneously that were using supported phones.

@Sergo There is likely not anything you can do. If you were in the US, I’d say file an FCC complaint but that won’t do you any good from abroad.

ATTHelp

Community Support

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200.3K Messages

3 m مضت

Hello @Sergo, we're happy to help with information about the Prepaid session-based changes.

 

As mentioned by, @formerlyknownas. We have shut down the 3G network and notices we're sent out advising Prepaid Session based accounts will need to upgrade to a compatible device to keep account active on our network. 

 

To continue getting access to talk and data services, you’ll need to upgrade to a AT&T PREPAID wireless device that supports at least 4G LTE and HD Voice. 

  • Once you know your device still works, you may need to restart your device or check the VoLTE or LTE status. (See the FAQ for more details)
  • Don’t see your phone make and model on the list? That means it may not work anymore. You may need to swap or upgrade to a new one.

For refunds or questions about your Prepaid balance to best serve you while out of the country; please call +1.314.925.6925 (free from device). Let us know if you have any questions. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

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