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Tutor

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5 Messages

Sat, Mar 9, 2019 5:54 AM

Unable to log in to att prepaid - system error

For the past two days I have been attempting to log in to att.com/my  and I keep getting a system error that reads, "We seem to be experiencing system issues. Please try again later."

 

Is this just me or is everyone experiencing this same error.

 

Thank you,

Dennis

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sandblaster

ACE - Expert

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44.5K Messages

2 years ago

Wrong url for prepaid. To log into prepaid, use this: https://www.paygonline.com/websc/loginPage.html

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Accepted Solution

Official Solution

sandblaster

ACE - Expert

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44.5K Messages

2 years ago

That is definitely ATT’s prepaid page. I have no idea why that warning pops up. Probably because it does not have “att.com” in the url. If you don’t trust that link, type “att.com/myprepaid” into your browser and see where it takes you.

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Contributor

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5 Messages

2 years ago

When I clicked the link you inserted, I got a warning that it sends users to a site not associated with ATT. Why is it a link to another provider?

Tutor

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5 Messages

2 years ago

Okay, so I used to link provided. Att.com/myprepaid. I then typed in my number and four digit pin I normally use to access my go.phone account. I was then prompted to change my password to something with six characters or more and a capital letter and so forth. I did that and now I am good to go. I once again have full access to my account.

 

This was my first question to this site and I am appreciative of your response. Thank you.

 

Dennis

sandblaster

ACE - Expert

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44.5K Messages

2 years ago

I was then prompted to change my password to something with six characters or more and a capital letter and so forth.

That’s news. There have been many complaints about prepaid only having a 4 digit pin. I guess ATT finally listened. 

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Contributor

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1 Message

2 years ago

This url doesnt point to AT&T website , why should I trust it ?

lizdance40

ACE - Sage

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79.7K Messages

2 years ago


@bouviervj wrote:

This url doesnt point to AT&T website , why should I trust it ?


Read the thread.

And it’s the only way you can access your prepaid account like every other prepaid customer.  

 

091F2D3C-2636-4CA9-AF20-EB0AF585B992.jpeg

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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adidaskid808

ACE - Professor

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1.7K Messages

2 years ago

This link work..... Need to change password !!!!!!!!!!!!!!!!!
I got access to the AT&T prepaid now !!!

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Contributor

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1 Message

2 years ago

I'm having the same trouble as well. I shouldn't have to Google around to find this out. A message of some kind would have been a better way to handle it than to just have people get "try later". Not very professional, AT&T. 

Contributor

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1 Message

2 years ago

When I try it doesn't work. I get ..

Error!

 

The system cannot sign you in at this time. Call 611 for help.

 

This has been going on for weeks. No opportunity to change my password.

Contributor

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1 Message

2 years ago

Well it had solution for this issue and that's false. AT&T absolutely is the worst service anyone could have. I've delt with this issue for months and nothing has been done. Good luck to everyone I'm switching to Verizon i pray AT&T losses everything they have that's what they deserve there's the solution

Tutor

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1 Message

2 years ago

Cant log in to the URL for prepaid from either the ATT.com site or paygonline.com. As you can see from the screen shot I was on the URL you suggested and I'm still getting a system error message.  I tried on my desktop and my through my ATT phone app.   I did manage to receive a temp 4 digit password, and changed my password again. But still not able to log in.  Been trying for 3 days to pay my bill. Had to do it by phone.  I need to delete a payment method because you charged my credit card which I had told you not to use instead of my bank account debit card. Need to change this and cant.  Funny a communication company cant keep a website working correctly.  From the amount of complaints on the website about this you need to  fix your system. 
V
ATT.jpg 

 

Contributor

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2 Messages

a year ago

That do not work still same crap. I really dont understand att n not fixing this problem 

Tutor

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4 Messages

a year ago

My account now doing that same. I was able to log in 2 months ago now I cant 

Contributor

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5 Messages

17 days ago

I don't know about you but it's been over a year and I still get the same thing. I've been requesting for it to be fix and nothing. It's really starting to stress me out.

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