AT&T Community Forums

Unable to log in to att prepaid "AT&T is not able to process your request."

Someone please help. I have tablet lines with buyasession.att.com and when I try to log into my account this is what it tells me...

AT&T is not able to process your request. We apologize for any inconvenience.

This has been going on for over 3 weeks and I've called ATT over 6 times and no one can help me. This is really bad. ATT is one of the biggest cell company's out there

and they can't help me sign into my account. I've tried changing the password and all. It didn't work. I really need help. I'm on auto pay with my tablet lines and att keeps charging me but wont let me into my account. Please help!!!!???????????

Responses

ATTHelp

Community Support

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215.6K Messages

4 years ago

Hello @cjhwholesale7,

We'd be glad to assist you. Try clearing the cache and cookies of your browser. Also try using a different internet browser. Let us know if this helps.

Makaela, AT&T Community Specialist.

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glitzglamn

Contributor

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3 Messages

4 years ago

This is also happening to me. I have cleared my cache and history. I have tried different devices to login and even tried logging into a family member's account. I continue to receive an error message.

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