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JeffreyAB's profile

New Member

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1 Message

Monday, October 31st, 2022 9:52 PM

Trying to reactivate phone that has not been used in 2 yrs

No longer has previous # although new sim card was put in and prepaid card was accepted. Was hung up on 3 Xs by customer service and cannot find a way of getting problem resolved. Can't get an account without a ph#.....suggestions?

Accepted Solution

Official Solution

ACE - Sage

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116K Messages

1 year ago

The process of activating the new SIM card and paying for service would have assigned you a random new phone number.  It also would have instructed you to select an alphanumeric password and a PIN code. Prepaid card would have been used to pay for a service plan, minimum service plan is $30. Any of this sound familiar? 

Also check the phone.  It may have been viable on AT&T 2 years ago but may not be anymore

https://www.att.com/buy/byod/identify?devicetype=phone

ACE - Expert

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34.3K Messages

1 year ago

Was your SIM card (with the new number) active before you put it in this phone?  

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