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New Member

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2 Messages

Sat, Nov 28, 2020 6:33 AM

Traveling abroad and my number was disconnected

I returned back to my home country in July and found out my number can not be used in November. I can't sign in to my account and it shows that my number was discounted. I am not sure whether my account was disconnected for 60 days or not. I want to reactivate my account. What should I do? Thank you. 

Responses

sandblaster

ACE - Expert

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46K Messages

2 months ago

Prepaid accounts are automatically closed if the account balance is $0 for more than 60 days. Your account has been closed and the number lost. it can’t be reactivated. You will need to open a new account with a new SIM card and new number.

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Brand User
ATTHelp

Community Support

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144.8K Messages

2 months ago

Hello @Nuofei,

 

Thanks for reaching out to us. To best serve you with your request while you're out of the country, please call +1.408.962.1025 for further assistance. Hope this helps!

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 months ago

Thank You!

Brand User
ATTHelp

Community Support

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144.8K Messages

2 months ago

No problem, @Nuofei!

 

Thank you for your participation in our Community forums.

 

Have a great week.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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