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New Member
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2 Messages
Traveling abroad and my number was disconnected
I returned back to my home country in July and found out my number can not be used in November. I can't sign in to my account and it shows that my number was discounted. I am not sure whether my account was disconnected for 60 days or not. I want to reactivate my account. What should I do? Thank you.
Responses
sandblaster
ACE - Expert
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45.9K Messages
2 months ago
Prepaid accounts are automatically closed if the account balance is $0 for more than 60 days. Your account has been closed and the number lost. it can’t be reactivated. You will need to open a new account with a new SIM card and new number.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ATTHelp
Community Support
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144.7K Messages
2 months ago
Hello @Nuofei,
Thanks for reaching out to us. To best serve you with your request while you're out of the country, please call +1.408.962.1025 for further assistance. Hope this helps!
Sean, AT&T Community Specialist
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Nuofei
New Member
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2 Messages
2 months ago
Thank You!
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ATTHelp
Community Support
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144.7K Messages
2 months ago
No problem, @Nuofei!
Thank you for your participation in our Community forums.
Have a great week.
Lar, AT&T Community Specialist
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