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Contributor

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2 Messages

Sun, Aug 18, 2019 7:10 PM

Transferring phone number from Red Pocket (AT&T MVNO) to AT&T prepaid

Hello!  I was in the process of signing up for AT&T prepaid service, but when I plugged in my cell phone number the website told me the number was not eligible for porting.  Currently I have service with Red Pocket Mobile, which is an AT&T MVNO, and I have my account number and PIN (which the AT&T sign up site did not ask for).  I just wanted to check to make sure that there is no way to port my old number before I give up and renew with Red Pocket for another year.  Unfortunately giving up my telephone number and getting a new one is not a good option for me.

 

Thanks!

 

Zack

Responses

Brand User
ATTHelp

Administrator

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113.7K Messages

8 months ago

Good afternoon Zack, @zjbortolot

Thanks for your post. We appreciate you considering AT&T for your prepaid wireless business.

You can find out if you can keep your number, and check for device compatibility by visiting att.com/byod/. Numbers that have been disconnected or canceled is not eligible to port.

Double check, and if you get the same message post back so we can take a closer look.

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

8 months ago

Thanks Kenneth!  Since posting the message it has been quite the adventure getting things resolved, but I was able to get things set.  This morning I called the porting department (I was given the number by a user on a different online forum) and the woman I spoke to told me that I could definitely port my number but that the online checking system was getting confused because I was switching from an AT&T MVNO to AT&T.  She told me to go to my local AT&T store and that they could resolve the issue.  Unfortunately the local AT&T store employee was no help (he said the only way to get AT&T and keep my number was to switch to Sprint and then switch to AT&T) and I had to wait over an hour at the store.  I was about to give up when I decided to try checking my number one last time in case the porting department fixed the system.  It didn't work, but I noticed the live chat button.  The woman on live chat was extremely helpful and pleasant, and after a lot of checking around she told me to purchase the plan I wanted and indicate that I would like a new number, but to call a 1-800 number before activating the SIM card to have them port my old number over to it.  I'm crossing my fingers that this works!

 

Zack

 

New Member

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1 Message

Zack, did it work out. I am in the same situation. Hard to believe that it is so difficult.

Brand User
ATTHelp

Administrator

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113.7K Messages

8 months ago

Greetings @zjbortolot,

 

Thanks for providing that feedback to us. We'd love to have you as apart of our AT&T Family. Please keep in mind that if an eligibility check come back as Ineligible, you can choose to activate with an AT&T phone number. The porting process cannot proceed unless the eligibility check result comes back as Eligible( refrain from offering a temporary number to ensure the best experience for the customer). Feel free to reach back out if something comes up. We'll be happy to assist you!

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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