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Contributor

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2 Messages

Sun, Aug 18, 2019 7:10 PM

Transferring phone number from Red Pocket (AT&T MVNO) to AT&T prepaid

Hello!  I was in the process of signing up for AT&T prepaid service, but when I plugged in my cell phone number the website told me the number was not eligible for porting.  Currently I have service with Red Pocket Mobile, which is an AT&T MVNO, and I have my account number and PIN (which the AT&T sign up site did not ask for).  I just wanted to check to make sure that there is no way to port my old number before I give up and renew with Red Pocket for another year.  Unfortunately giving up my telephone number and getting a new one is not a good option for me.

 

Thanks!

 

Zack

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Brand User
ATTHelp

Community Support

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124K Messages

10 months ago

Good afternoon Zack, @zjbortolot

Thanks for your post. We appreciate you considering AT&T for your prepaid wireless business.

You can find out if you can keep your number, and check for device compatibility by visiting att.com/byod/. Numbers that have been disconnected or canceled is not eligible to port.

Double check, and if you get the same message post back so we can take a closer look.

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

10 months ago

Thanks Kenneth!  Since posting the message it has been quite the adventure getting things resolved, but I was able to get things set.  This morning I called the porting department (I was given the number by a user on a different online forum) and the woman I spoke to told me that I could definitely port my number but that the online checking system was getting confused because I was switching from an AT&T MVNO to AT&T.  She told me to go to my local AT&T store and that they could resolve the issue.  Unfortunately the local AT&T store employee was no help (he said the only way to get AT&T and keep my number was to switch to Sprint and then switch to AT&T) and I had to wait over an hour at the store.  I was about to give up when I decided to try checking my number one last time in case the porting department fixed the system.  It didn't work, but I noticed the live chat button.  The woman on live chat was extremely helpful and pleasant, and after a lot of checking around she told me to purchase the plan I wanted and indicate that I would like a new number, but to call a 1-800 number before activating the SIM card to have them port my old number over to it.  I'm crossing my fingers that this works!

 

Zack

 

New Member

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1 Message

Zack, did it work out. I am in the same situation. Hard to believe that it is so difficult.

New Member

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2 Messages

Call this number 888-898-7685, they fixed everything for me. And i ahd so many issues with setting up service, i wanted the 8gb online offer yearly plan, and i couldn't port my number because they were saying it was already an att number even though i had red pocket GSMA. I had to order the offer online, get a new number, and when the sim came, called that number above and they were able to transfer my phone number to the sim card. Cary, but the rep was the best. Lisa was her name.

Brand User
ATTHelp

Community Support

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124K Messages

10 months ago

Greetings @zjbortolot,

 

Thanks for providing that feedback to us. We'd love to have you as apart of our AT&T Family. Please keep in mind that if an eligibility check come back as Ineligible, you can choose to activate with an AT&T phone number. The porting process cannot proceed unless the eligibility check result comes back as Eligible( refrain from offering a temporary number to ensure the best experience for the customer). Feel free to reach back out if something comes up. We'll be happy to assist you!

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

Anyone reading this and having issues porting from Red Pocket to ATT Prepaid or ATT in general, call this number 888-898-7685. The rep knew exactly what was wrong and walked me through everything!

New Member

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1 Message

Hey guys,

 

I am interested in the att 8gb prepaid yearly offer as well. However, i cannot even finish the order since I am stopped at the keep my current number section. It checks that my current red pocket mobile number is already an att numer, then I cannot move to the next step. Really  curious how did you guys made the order? Thanks.

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