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T

New Member

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2 Messages

Sunday, December 18th, 2022 6:54 AM

Transfer from prepaid to postpaid

I have been with Att prepaid for almost 7 years and I currently have 2 lines under the family plan and another line that I have had for 7 years I want to transfer those lines to postpaid.

Accepted Solution

ACE - Sage

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115.8K Messages

1 year ago

Migration between prepaid and postpaid must be done in an AT&T corporate store

Community Support

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229.4K Messages

1 year ago

We will be happy to point you in the right direction to get you transferred from prepaid to postpaid, Tfetty84.

 

The ACE is absolutely correct, In order to transfer from prepaid to postpaid you will need to visit your local AT&T Store, preferably a corporate store to get this done. Please note that this cannot be done over the phone. 

 

Also, here is some great information to know about switching from AT&T prepaid to postpaid:

 

  1. First, we’ll check your credit.
  2. You can keep the same wireless number. If you do, we’ll credit any remaining balance on your  AT&T PREPAID account to your new wireless account.
  3. You won't get a refund for any monthly rate plan or package you already paid
  4. We can’t refund unused AT&T PREPAID cards.
  5. If you’re bringing your own device, it must be compatible with our network.
  6. If you’re getting a new device, it may have to be on an installment plan.
  7. A service-change fee may apply.
  8. You may have to pay a security deposit if you’re a business customer.

Kindly note that Prepaid service must be active for at least 30 days to be eligible to convert to Postpaid.

 

Also, you can keep your wireless number and device, but it must be an AT&T compatible device.
An upgrade of new equipment may require a contract.

 

 

We hope this helps, please feel free to reach back out to us for further assistance.

 

Rasheedat, AT&T Community Specialist 

3 Messages

6 months ago

Hey there!

I want to address something that I just experienced during reading this conversation with the two employees and customer. First of all, I want to give a shout-out to those of you who provided me with correct information. It's truly appreciated when the right answers are given and it helps build trust in the company.

However, I also noticed that some incorrect information was being shared in the chat room. It's essential to acknowledge when we might not have all the answers and to refrain from just guessing or making assumptions. Communication is a powerful tool, and it's crucial that we confirm the accuracy of the information we provide.

In my time at AT&T, I was honored to receive the presidential honors award. This recognition meant a lot to me because it highlighted my dedication to both my work and ensuring that customers are always prioritized. I made it a point to ensure that customers received correct information and that their situations were taken care of appropriately. If I couldn't resolve an issue, I made sure to involve the right people who could.

Ultimately, providing accurate information is essential to avoid potential problems and frustrations for customers. It's important that we all strive to maintain consistency and pride in our customer service interactions.

If there's anything specific you guys would like to discuss or any advice you'd like to share, feel free to let me know. I'm here to chat and offer support to both of you.

3 Messages

6 months ago

Ah, I see! Based on my personal experience, you can actually transfer your service over the phone without having to go anywhere physically. I, too, have successfully transferred my service from prepaid to postpaid by simply doing it over the phone. The key point to note is that you may need a specific SIM card specifically associated with the postpaid side. However, if you don't have one, you might be able to acquire a SIM card at the store that can be programmed for the new telephone number or the transfer of service. So, no need to worry about making any physical visits. Just give them a call, and they should be able to assist you with the transfer process smoothly. Let me know if you have any more questions or need further guidance!

ACE - Sage

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115.8K Messages

6 months ago

@WESTONWILLIAMS 

Based on my personal experience, you can actually transfer your service over the phone without having to go anywhere physically. I, too, have successfully transferred my service from prepaid to postpaid by simply doing it over the phone.

Incorrect information.  In order to keep your phone number and transfer between prepaid and postpaid service on AT&T you must do the transfer as an internal migration at an AT&T store.

3 Messages

6 months ago

While I understand that you may have a different perspective and believe that my understanding of the situation is incorrect, I must clarify that I have personally experienced working for the company. However, I respect your opinion, and if you would like to provide accurate information, I'm open to hearing it. It's important to note that there may be differences between our experiences and perspectives. I have successfully completed the transfer process before and am prepared to do it again. Rather than engaging in a back-and-forth conversation, I encourage you to conduct thorough research before forming conclusions or sharing information.

(edited)

ACE - Sage

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115.8K Messages

6 months ago

You mean aside from every single response from AT&T employees under the screen name 'ATT help' on every single post about the same question about transferring between AT&T prepaid and AT&T postpaid and keeping the same phone number?  (Including the one above, and hundreds you can Google)

There is also a support article ending in "visit an AT&t store"

https://www.att.com/support/article/wireless/KM1051472/

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