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New Member


2 Messages

Sunday, December 18th, 2022 6:54 AM

Transfer from prepaid to postpaid

I have been with Att prepaid for almost 7 years and I currently have 2 lines under the family plan and another line that I have had for 7 years I want to transfer those lines to postpaid.

ACE - Sage


105.6K Messages

3 months ago

Migration between prepaid and postpaid must be done in an AT&T corporate store


Community Support


210.7K Messages

3 months ago

We will be happy to point you in the right direction to get you transferred from prepaid to postpaid, Tfetty84.


The ACE is absolutely correct, In order to transfer from prepaid to postpaid you will need to visit your local AT&T Store, preferably a corporate store to get this done. Please note that this cannot be done over the phone. 


Also, here is some great information to know about switching from AT&T prepaid to postpaid:


  1. First, we’ll check your credit.
  2. You can keep the same wireless number. If you do, we’ll credit any remaining balance on your  AT&T PREPAID account to your new wireless account.
  3. You won't get a refund for any monthly rate plan or package you already paid
  4. We can’t refund unused AT&T PREPAID cards.
  5. If you’re bringing your own device, it must be compatible with our network.
  6. If you’re getting a new device, it may have to be on an installment plan.
  7. A service-change fee may apply.
  8. You may have to pay a security deposit if you’re a business customer.

Kindly note that Prepaid service must be active for at least 30 days to be eligible to convert to Postpaid.


Also, you can keep your wireless number and device, but it must be an AT&T compatible device.
An upgrade of new equipment may require a contract.



We hope this helps, please feel free to reach back out to us for further assistance.


Rasheedat, AT&T Community Specialist 

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