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Tutor

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6 Messages

Mon, Jan 15, 2018 10:23 PM

Transfer account balance from one prepaid to another

Family members want to use the account balance in one (or two) prepaid phones into another and then close those accounts.  Any way to do this or is the money attached to the original phone numbers/accounts and no way to move that money paid to AT&T? 

 

All the phone accounts are prepaid/Go phones.  Two are very old accounts with per minute plans (no longer offered) with money in 90 day expiration and the newer one is a monthly prepaid.  These are not family plans, multiline plans, etc.  Just individual accounts with credit on the account.

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Brand User
ATTHelp

Community Support

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127.4K Messages

3 years ago

Hi @PhoneG33k,


I completely understand how important it is to be able to transfer money from one pre paid account to another. I am happy to check into this for you!


I looked into this and was able to confirm there is no way to transfer money from one pre pay account to another. I apologize for any inconvenience.


Have a great rest of your day!


Geovanni, AT&T Community Specialist

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sandblaster

ACE - Expert

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40.2K Messages

3 years ago

No, there is no way to move the account balance from one account to another that I have ever heard of. You can call customer support and ask but I'm pretty sure the answer will be the same, not possible.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

3 years ago

Thanks, that's what I expected. 

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