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New Member

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2 Messages

Wed, Jul 8, 2020 1:50 PM

Toll free charge

I have been calling US toll free number and yet being charged by AT&T. This is required for my work and none of my other teammates are getting charged because it is US TOLL-FREE NUMBER. Why is AT&T doing this?

Responses

sandblaster

ACE - Expert

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40.2K Messages

a month ago

What plan do you have? Toll free means no long distance charges. If you are on a pay per use plan, I’m pretty sure they are still billable minutes. You need a monthly plan to not get charged for 800 number calls.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

I have  a monthly plan with this status

 Nationwide Calls 

Unlimited

 

Nationwide Messaging 

Unlimited 

Text, Picture, Video

International Messaging 

Unlimited

sandblaster

ACE - Expert

 • 

40.2K Messages

Then whatever number you are calling apparently isn’t toll free. You will need to call to find out why.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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