Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Enjoy 16GB of high-speed data for $25/mo.
Sandrabeaucolinpayot's profile

New Member

 • 

1 Message

Mon, Aug 8, 2022 3:30 PM

To cancel monthly payment

Hi

I bought a AT&T prepaid card 5G but my device is only 4G. So I can't use it. I activated my account on line. I got a monthly payment of 30 dollars. And, the most important, I didn't write down my wireless number. So without this number I can't cancel my monthly payment online. How can I recover my wireless number?

sandblaster

ACE - Expert

 • 

59.7K Messages

2 m مضت

What sort of device? Even if the device is not compatible, it should show you the phone number assigned if the SIM card was activated, presuming it’s a phone. In any event, if you can’t access your account to turn autopay off, the alternative is to cancel the card used for autopay.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.