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2 Messages

Sat, Nov 21, 2020 7:58 AM

The system cannot sign you in at this time. Call 611 for help.

Hi, I am an AT&T Prepaid customer for 8 years. I tried to log in to my account to change my plan and pay for it (password is correct), After  log in, I now receive this message: "The system cannot sign you in at this time. Call 611 for help."  Would you please help me to solve this problem? 

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Brand User
ATTHelp

Community Support

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144.8K Messages

2 months ago

We're here to help with your PREPAID sign in concerns @mpkuna.

 

Are you currently outside of the U.S?

 

This message will generally prompt for users that are outside of the country and attempting to sign in.

 

We look forward to hearing back from you.

 

Thanks for your 8 years of dedicated service.

 

Vincent, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 months ago

I am currently outside of U.S, but this problem happening 2 years ago and wherever I stay in. I can't go back U.S. lately in case of COVID-19, there is only way to use website to keep my account activity and I still have $280 more in my account so worry about my account will be expire in a few month.

New Member

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4 Messages

a month ago

I am having the same issue and I am in the US.

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