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The system cannot sign you in at this time. Call 611 for help.

I tried logging in to my AT&T prepaid account online but the error message: "The system cannot sign you in at this time. Call 611 for help." came up. I cannot use my phone to call 611 because I am currently overseas. This seems to be a recurring error in the AT&T prepaid accounts over the last several years. Can someone help me log in?

Responses

Constructive

Former Employee

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32.9K Messages

4 years ago

prepay accounts are blocked from outside the us you need to call the international support number

2

0

I

Iss19

New Member

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2 Messages

@Constructive

The international support was not able to answer my call due to "circumstances beyond our control". Is calling the only way to access my account details and adjust my prepaid plan?

Like

4 years ago

0

formerlyknownas

ACE - Sage

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113.3K Messages

Yes, you cannot access your online account from outside the United States, it is purposely blocked.
You should be calling the international number for prepaid Travelers.
+1.408.962.1025
Hold times may be long

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

0

loeyclub

New Member

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2 Messages

3 years ago

this has also happened to me when i was in another country last year. even after i arrived back in the usa & called at&t about it, after so long — it is still showing the same message and won’t let me log in. but i don’t mind it anymore because i have autopay set up.

0

Iss19

The system cannot sign you in at this time. Call 611 for help.

Constructive

Iss19

formerlyknownas

loeyclub

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