Get our NEW Unlimited MAX plan with 25GB hotspot data, 5G access, 100GB cloud storage, and more for $55/mo.!
I

New Member

 • 

2 Messages

Sunday, May 17th, 2020 5:27 AM

The system cannot sign you in at this time. Call 611 for help.

I tried logging in to my AT&T prepaid account online but the error message: "The system cannot sign you in at this time. Call 611 for help." came up. I cannot use my phone to call 611 because I am currently overseas. This seems to be a recurring error in the AT&T prepaid accounts over the last several years. Can someone help me log in?

Former Employee

 • 

32.9K Messages

4 years ago

prepay accounts are blocked from outside the us you need to call the international support number

New Member

 • 

2 Messages

@Constructive 

The international support was not able to answer my call due to "circumstances beyond our control". Is calling the only way to access my account details and adjust my prepaid plan?

ACE - Sage

 • 

118.2K Messages

Yes, you cannot access your online account from outside the United States, it is purposely blocked.
You should be calling the international number for prepaid Travelers.
+1.408.962.1025
Hold times may be long

🐾 I don’t work for AT&T or any carrier. Former AT&T,  Current Verizon customer.  My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove. 

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

4 years ago

this has also happened to me when i was in another country last year. even after i arrived back in the usa & called at&t about it, after so long — it is still showing the same message and won’t let me log in. but i don’t mind it anymore because i have autopay set up.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.