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Sun, Mar 22, 2020 8:36 PM

The system cannot sign you in at this time. Call 611 for help.


I'm trying to login in the , but I'm getting this error: "The system cannot sign you in at this time. Call 611 for help."

I already read some posts here saying that I should call and follow the instructions, but I'm in Brazil, and I cannot call from here.

How should I proceed?


Community Support


176.3K Messages

2 y ago

Hey there @killertiger!


Let's look into what's going on with your inability to sign in to your account. We want to advise that since you are outside the US, it's likely you won’t be able to sign in.


Considering this, you will need to dial 611 for assistance, or to best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat here.


We hope this info helps.


Lar, AT&T Community Specialist

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