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Contributor

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2 Messages

Mon, Oct 21, 2019 1:11 PM

The system cannot sign you in at this time. Call 611 for help.

Hi,

I am an AT&T Prepaid customer. I tried to log in to my account to change my plan and pay for it, but I forgot my password.

After several attempts to log in, I now receive this message: "The system cannot sign you in at this time. Call 611 for help."

But my previous plan is already expired, and I cannot make any call. 

Would you please help me to solve this problem?

 

Responses

Constructive

Employee

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15.8K Messages

a year ago

pretty sure 611 and 911 are available even when expired. if not call 1-800-288-2020 from any phone

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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140.3K Messages

a year ago

Hello @sms5251,

Thanks for your post. We can definitely help you access your PREPAID account.

Its best if we continue in private so we're sending a personal message (PM). Please reply to the PM from ATTCares located in your forums inbox to get started. See you there.

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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