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New Member


2 Messages

Thu, Dec 30, 2021 7:50 AM

The system cannot reset your password at this time. Call 611 for help.

i have tried calling and no one seems to understand that i just cant get into my account


Community Support


196.2K Messages


Hi MKurt7377! We are here to help with your Prepaid password reset!


We recommend clearing your cookies and cache on your web browser settings and switching browsers to reset your online access. Power cycle your device to reset your device, delete any saved ID's before you attempt to log in again. 


Also, learn how to manage your myAT&T for Prepaid and sign in. Please reinstall the myAT&T app to get the latest version of the app and fix any bugs. Lastly, please follow prompts under detailed steps to reset your AT&T Prepaid PIN/online password on the myAT&T sign-in page. 


Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!


Rhoda, AT&T Community Specialist

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