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BOBBNJ's profile
BOBBNJ
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The 5th element!
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Tutor

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17 Messages

Tue, May 3, 2022 2:13 PM

text message fails

get billed for text message but no message is displayed

ATTHelp

Community Support

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191.9K Messages

2分前

Hey there @BOBBNJ, we want to help with your text messaging concerns. 

 

To better assist, we'd like to gather more details from you:

  • What's the make and model of your device? 
  • What current AT&T plan are you using your device on?
  • Are you able to make and receive calls from the same device? 

This information will help us thoroughly investigate your concerns and assist you further for a resolution. 

 

We look forward to helping and thanks for contacting the AT&T Community. 

 

Lynn, AT&T Community Specialist

BOBBNJ

Tutor

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17 Messages

2分前

ZTE Maven 2

BOBBNJ

Tutor

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17 Messages

2分前

android 6.01    Baseband version 3.10.49-g63767ec
hardware version ud1A

BOBBNJ

Tutor

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17 Messages

2分前

grandfathered plan 10 cents per minute
yes can send and receive calls

ATTHelp

Community Support

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191.9K Messages

2分前

Thank you for sharing additional details, BOBBNJ!

 

Reset your network settings to refresh your connection. Resetting the network restores the default settings on the device. Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be re-added. You will not lose data like pictures, videos, or text.

    • Android: Settings>General Management>Reset>Reset network settings

Visit our AT&T Wireless Support webpage and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Connection>Messaging. Then follow the prompts and you'll come across very helpful personalized solutions.

 

We'd like to ask a few more questions to better understand your messaging error so that we can assist you to the best of our ability:

  • Are you attempting to send and receive text messages? Are you getting any error messages? We just need clarification on the error you're experiencing.
  • Are you getting billed for messages you aren't sending or receiving
  • We just need clarification on the error you're experiencing.
  • Have you made any changes to your plan or account? Making changes to your plan will remove your grandfathered plan. 

We look forward to your reply!

 

Jonye, AT&T Community Specialist  

BOBBNJ

Tutor

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17 Messages

2分前

getting billed for messages I do not receive (intermittently)

also goes for spouse phone:  New Motorola "Moto g Pure" .

ATTHelp

Community Support

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191.9K Messages

2分前

Hey there BOBBNJ, we want to help!

 

Lets meet in a Direct Message to discuss not receiving text messages. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

 

We hope to hear from you!

 

Carlton, AT&T Community Specialist

BOBBNJ

Tutor

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17 Messages

2分前

reset process NA to this phone.  Anyway tried Disconnecting ATT network and then reconnecting it  -- didn't help.

BOBBNJ

Tutor

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17 Messages

2分前

ATT Help:  Huh?   When I click that icon i just get "profile settings"  and some other junk no such thing as "direct message inbox"

ATTHelp

Community Support

 • 

191.9K Messages

2分前

Hello BOBBNJ, we're here to help get you in a Direct Message.

 

Please make sure you are signed into the community forums. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Let us know.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

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