New Member
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3 Messages
Talk not working. Calls end immediately.
Hi,
I am not receiving any calls and when I try to call, the call ends immediately.
2 other phones, exact same model and same ATT prepaid plan have no issues.
Tried resetting network, etc.
ATTHelp
Community Support
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231.3K Messages
2 years ago
Hello DrManolo8, we're here to help you with not able to make or receive calls.
We have a few questions:
Also, you can check for our Device Support Tool. Please select the device and sign in to get a more personalize solution.
Let us know as soon as possible so that we can provide support.
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
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DrManolo8
New Member
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3 Messages
2 years ago
TCL20SE (T6710)
54407 is Zip code
Not an outage. Been going on the last week and still isn't functional. We have 3 of the exact same phone, all in same house and on AT&T prepaid. The other 2 have no issues.
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Hello DrManolo8, let's get your phone back to functioning properly.
Your device may require a software update to continue working on our network. Here's how:
Another thing to keep in mind, is that your service won't work unless LTE services are enabled.
For Android: Go to Settings> Cellular> Cellular Data Options>Enhanced LTE services> select ON.
Try these troubleshooting tips if the issue persists.
Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.
Jeff, AT&T Community Specialist
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DrManolo8
New Member
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3 Messages
2 years ago
Software is up to date.
LTE is enabled.
Still not working.
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ATTHelp
Community Support
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231.3K Messages
2 years ago
Thanks for the update, @DrManolo8.
Based on the information provided, we'd like to carry this over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
In the meantime, we ask that you check the data settings on your device to make sure they're programmed correctly. Here's how:
We'll chat soon!
Sydne, AT&T Community Specialist
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jackregion5
New Member
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31 Messages
2 years ago
Why carry it to DM? We need to know these things! Exact same poblem I am having and have been having for a month
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
Is it only calls? Do text and data work?
If you still have text and data service and it's only phone calls that are affected it is probably a problem with your phone or your sim card. AT&T Has been in the process of shutting down its 3-g Network since February. If your phone or your sim card is not able to receive phone calls over the LTE network, voice service will not work. You either need to replace your sim card, or replace your phone.
Please list the phone make, with its full model number which can be found in settings, about phone.
Or check the lists.
Supported sim cards
Devices that will work on AT&T now that 3-g is gone
Non-carriee/factory unlocked phones that will work on AT&T now that 3-g gone
(edited)
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jackregion5
New Member
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31 Messages
2 years ago
Switching back and forth the radio media type changes what will work.
*#*#4636#*#* lets me select radio.
GSM/WCDMA lets me make calls but no text
Picking one with LTE lets me text but not make calls
Google Pixel 4 - Android 12 - The link you gave above says "1
Indicates devices that require a software update to enable HD Voice, Wi-Fi Calling, Video Call, Advanced Messaging or 5G."
The sim card shows "27" in 9th and 10th digits of the ICCMI (or whatever its called)
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jackregion5
New Member
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31 Messages
2 years ago
Installing android 12 update - taking forever
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formerlyknownas
ACE - Sage
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117K Messages
2 years ago
@jackregion5
You did not provide the model number of your device. Your model number is in your phone's settings, about phone.
The only pixel 4 series that work:
Pixel 4a (1) (G025J)
• Pixel 4 (1) (G020I, G020M, G020N)
• Pixel 4XL (1) (G020Q, G020P, G020J)
(1) indicates required software updates
Can't say I like the Android 12 on the pixel 4XL, but updating the software over Wi-Fi didn't take any time at all.
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