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Contributor

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1 Message

Sun, May 27, 2018 5:34 PM

Switch from prepaid to postpaid so that I can get a new phone and make payments added to my bill

How can I switch from a prepaid to postpaid so that I can get a new phone and make payments added to my monthly bill

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darthspader

Scholar

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337 Messages

2 years ago

If you are an att prepaid customer you will need to go to a local att store. If you are any other prepaid customer you can call att customer support.

Contributor

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2 Messages

2 years ago

I am trying to port my AT&T personal number to a prepaid account

lizdance40

New Member

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78.1K Messages

2 years ago

@mbrown28910   Read above answer!

 

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Contributor

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2 Messages

2 years ago

I I have called att prepaid numerous times thinking maybe the rep just was giving bad info. I have been told 3 times my payment history to prepaid/autopay isn't considered when a customer wants to transition to postpaid. I would love to see an art employee up the chain to address the possibility of offering prepaid customers option to switch if they have a good payment history.

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