Stuck in the middle of activating Pre-Paid SIM card
I'm attempting to activate my SIM card (while keeping my old number). I ordered a SIM card with the 75$ per month plan, Put it in my phone today, followed the instructions in the quick start guide and dialed the activation code, it prompted me to turn my phone off for 10 minutes, and nothing happened when i turned it back on. the SIM card doesn't seem activated, however when I go to https://www.att.com/prepaid/activations/#/activate.html and type in my ICCID number and IMEI number of my phone, it says the SIM is activated and gives me the number of my current phone (from Cricket Wireless, which i am attempting to keep.) I can't log into an ATT prepaid account, it says the information is invalid when entering my phone number. I can't even reset the password. When I call the activation 877 number, it says my phone number isn't recognized, and seems to be impossible to speak to a human about whats going on.
Also, I can't go to an ATT store, as they're all closed for at least a month.