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akfish50's profile

Teacher

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16 Messages

Wednesday, February 21st, 2018 6:32 AM

Sponsored Data and Directv now, misinformation on ATT site, and I lose all my data.

ATT sent text about sponsored data, so I signed up for Direct TV Now.  I have a prepaid account with ATT.  I looked online and even went to Direct TV Chat to confirm that using their service would not count against my monthly data limit.  I checked my data immediately before watching anything.  It was over 2GB left.  I watched for less than an hour and it ate up all of my data!.  I spent 2 hours on the phone with ATT, constantly getting transferred and cut off.  I went to Direct TV NOW chat, same scenario.  Talked with over 8 agents, was connected with "Supervisors" 4 times. Each time with supervisor, they would disconnect once they knew they could not help me.  The information I did get was that using my phone as a hotspot is the reason I incurred the data usage. I gave the agent the ATT link that says you can use a hotspot, and was told they would get my data reinstated.  They could not do it, and . .just kept disconnecting or pawning me off back to ATT prepaid, which would pawn me off to Direct TV Now.  Over 3 hours, no help. Here is the link:  https://www.att.com/att/sponsoreddata/en/index.html   Could someone tell me who to contact to get my data back?  I am super frustrated. I was mislead by misinformation on the ATT website.  I can't do the phone agent/chat merry go round any longer.  3 hours, it just isn't worth my time, but now its a matter of integrity and ethics.  I'll file with BBB if need be.  Any help would be much appreciated.

ACE - Sage

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116.1K Messages

6 years ago

Actually I googled it and got multiple responses to ‘data free tv’ for DTV and DTVN through the app

http://about.att.com/story/watch_it_anywhere_with_att_directv.html

https://www.att.com/esupport/article.html#!/directv/KM1131836

 

Teacher

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16 Messages

6 years ago

Great job!

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