Sponsored Data and Directv now, misinformation on ATT site, and I lose all my data.
ATT sent text about sponsored data, so I signed up for Direct TV Now. I have a prepaid account with ATT. I looked online and even went to Direct TV Chat to confirm that using their service would not count against my monthly data limit. I checked my data immediately before watching anything. It was over 2GB left. I watched for less than an hour and it ate up all of my data!. I spent 2 hours on the phone with ATT, constantly getting transferred and cut off. I went to Direct TV NOW chat, same scenario. Talked with over 8 agents, was connected with "Supervisors" 4 times. Each time with supervisor, they would disconnect once they knew they could not help me. The information I did get was that using my phone as a hotspot is the reason I incurred the data usage. I gave the agent the ATT link that says you can use a hotspot, and was told they would get my data reinstated. They could not do it, and . .just kept disconnecting or pawning me off back to ATT prepaid, which would pawn me off to Direct TV Now. Over 3 hours, no help. Here is the link: https://www.att.com/att/sponsoreddata/en/index.html Could someone tell me who to contact to get my data back? I am super frustrated. I was mislead by misinformation on the ATT website. I can't do the phone agent/chat merry go round any longer. 3 hours, it just isn't worth my time, but now its a matter of integrity and ethics. I'll file with BBB if need be. Any help would be much appreciated.