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acerschmidt1957's profile

New Member

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6 Messages

Sunday, September 18th, 2022 5:56 AM

SOS no cellular. Not SIM cards . No support

Yesterday my iOS iPhone 13 Pro Max showed SOS. I went to ATT store and they swapped SiM. SOS still said it was Apple phone issue. Called Apple and after 2 hr of intense tech support, advised to go to store. Apple Store checked and said phone would be rebuilt completely after 2 he. Went home did backups. Return to Apple Store and phone rebuilt, new serial number. Start phone, no cellular. Put sim into brand new equal phone, no cellular after 3 hr. Told ATT issue. Went to corporate store. They swap sim, do esim, call advance tech support. 3 hr. No cellular. Change phone number in sim and try in multiple new phones in store no cellular SOS . Advance tech says need to create case and wait 72 hr. They would get back to me on my non working cell phone. While talking to store representative, they end call. 4 hr 9pm… Now what do I do? Yes we have family and jobs and life to support with the device and no support. 9am to 9pm. I hope ATT helps asap

Accepted Solution

Official Solution

ATTTimCS

Employee

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351 Messages

2 months ago

Hello Community,

We have seen several great responses to this issue below from ACEs and other users.  To summarize this for anyone that may come across this thread that is experiencing this issue, here is what you need to know:

If this also fails, please contact Apple support for assistance.

Thanks

Tim, AT&T Community Specialist

New Member

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6 Messages

5 months ago

I am not exaggerating anything. The support commitment is horrible. A lot of words and no service or sense of urgency. 

ACE - Sage

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104.1K Messages

5 months ago

Apples SOS feature is specific to their devices and has nothing whatsoever to do with AT&T. You're going to have to continue to work with Apple.

It is not related to the SIM card it is not related to service..

https://www.imobie.com/ios-system-recovery/iphone-stuck-on-emergency-sos-mode.htm#:~:text=You%20need%20to%20press%20and,Apple%20logo%20on%20your%20screen.

https://www.trustedreviews.com/how-to/how-to-enable-emergency-sos-on-an-iphone-4266513

New Member

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6 Messages

5 months ago

ATT tried SIM cards in android phones also 

New Member

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6 Messages

5 months ago

ATT technical support has resolved the issue. 

New Member

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1 Message

4 months ago

Do you know how they were able to fix it? I believe I’m having the same problem.

ATTHelp

Community Support

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207.4K Messages

4 months ago

We are here to help with your concerns, @Suitempuse.

 

To best assist, please provide us with some additional informaiton to help us find the best resolution for you! 

  1. What are you experiencing on your device?
  2. What is the make and model?
  3. What troubleshooting steps have you tried?
  4. When did this start happenings?

Please respond back to us with the answers to the questions listed. This will help us with our next steps to get your device back up and running. 

 

We do look forward to your response! 

 

Clarissa, AT&T Community Specialist 

 

New Member

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2 Messages

4 months ago

I also am having this issue right now! I changed my passcode and had to reset my phone. Now I have no service!

New Member

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6 Messages

4 months ago

The advanced tech support determined there were issues with the account settings. Those were corrected in cooperation with the corporate ATT store help. The tech support manager had to be involved from what I heard. Persistent troubleshooting by multiple tech support people solved problems. The issue has been resolved with my persistent patience as well as Apple and ATT tech support persistently working on it. As a customer we need to be patient but persistent.

New Member

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6 Messages

4 months ago

I will say I am very disappointed in the service hours for a global company. 9am to 9pm … somebody really cares… at least setup something to submit issue, not a public forum. And provide a real queue to allow of efficient communication. Being on hold forever and then having dropped calls and re explaining everything multiple times was painful.

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