New Member
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6 Messages
SOS no cellular. Not SIM cards . No support
Yesterday my iOS iPhone 13 Pro Max showed SOS. I went to ATT store and they swapped SiM. SOS still said it was Apple phone issue. Called Apple and after 2 hr of intense tech support, advised to go to store. Apple Store checked and said phone would be rebuilt completely after 2 he. Went home did backups. Return to Apple Store and phone rebuilt, new serial number. Start phone, no cellular. Put sim into brand new equal phone, no cellular after 3 hr. Told ATT issue. Went to corporate store. They swap sim, do esim, call advance tech support. 3 hr. No cellular. Change phone number in sim and try in multiple new phones in store no cellular SOS . Advance tech says need to create case and wait 72 hr. They would get back to me on my non working cell phone. While talking to store representative, they end call. 4 hr 9pm… Now what do I do? Yes we have family and jobs and life to support with the device and no support. 9am to 9pm. I hope ATT helps asap
Accepted Solution
Official Solution
ATTTimCS
Employee
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351 Messages
2 months ago
Hello Community,
We have seen several great responses to this issue below from ACEs and other users. To summarize this for anyone that may come across this thread that is experiencing this issue, here is what you need to know:
If this also fails, please contact Apple support for assistance.
Thanks
Tim, AT&T Community Specialist
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acerschmidt1957
New Member
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6 Messages
5 months ago
I am not exaggerating anything. The support commitment is horrible. A lot of words and no service or sense of urgency.
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formerlyknownas
ACE - Sage
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104.1K Messages
5 months ago
Apples SOS feature is specific to their devices and has nothing whatsoever to do with AT&T. You're going to have to continue to work with Apple.
It is not related to the SIM card it is not related to service..
https://www.imobie.com/ios-system-recovery/iphone-stuck-on-emergency-sos-mode.htm#:~:text=You%20need%20to%20press%20and,Apple%20logo%20on%20your%20screen.
https://www.trustedreviews.com/how-to/how-to-enable-emergency-sos-on-an-iphone-4266513
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acerschmidt1957
New Member
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6 Messages
5 months ago
ATT tried SIM cards in android phones also
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acerschmidt1957
New Member
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6 Messages
5 months ago
ATT technical support has resolved the issue.
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Suitempuse
New Member
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1 Message
4 months ago
Do you know how they were able to fix it? I believe I’m having the same problem.
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ATTHelp
Community Support
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207.4K Messages
4 months ago
We are here to help with your concerns, @Suitempuse.
To best assist, please provide us with some additional informaiton to help us find the best resolution for you!
Please respond back to us with the answers to the questions listed. This will help us with our next steps to get your device back up and running.
We do look forward to your response!
Clarissa, AT&T Community Specialist
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CookieBearZ32
New Member
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2 Messages
4 months ago
I also am having this issue right now! I changed my passcode and had to reset my phone. Now I have no service!
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acerschmidt1957
New Member
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6 Messages
4 months ago
The advanced tech support determined there were issues with the account settings. Those were corrected in cooperation with the corporate ATT store help. The tech support manager had to be involved from what I heard. Persistent troubleshooting by multiple tech support people solved problems. The issue has been resolved with my persistent patience as well as Apple and ATT tech support persistently working on it. As a customer we need to be patient but persistent.
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acerschmidt1957
New Member
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6 Messages
4 months ago
I will say I am very disappointed in the service hours for a global company. 9am to 9pm … somebody really cares… at least setup something to submit issue, not a public forum. And provide a real queue to allow of efficient communication. Being on hold forever and then having dropped calls and re explaining everything multiple times was painful.
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