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Brownzm1990's profile



1 Message

Friday, August 9th, 2019 4:30 AM

"Sim Card Not Provisioned" suddenly

Hello, the weirdest thing happened tonight. I was working on my computer when suddenly my phone made a noise out of nowhere, checked it and a message popped up "sim card not provisioned mm 2". This was right at 9pm pst so when I called the customer service line, it told me the office was close and that I would have to call again tomorrow. I did a little research and it was saying that my number may have been transferred to another phone? I will call back tomorrow but I thought there was an overseas call center that handles after hours calls, because I have reactivated my plan after hours in the past. Am I incorrect?

Accepted Solution

Official Solution

Community Support


232.1K Messages

5 years ago

Hi @Brownzm1990,


Allow us to assist.


Seeing this error message means you'll likely need to replace your SIM card. You can do so in-store, or you can order one online. We have an article that goes into detail over replacing a SIM card. Please let us know if we can assist you with anything else!


Collin, AT&T Community Specialist

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