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pkw66's profile

New Member

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5 Messages

Monday, August 7th, 2023 8:03 PM

Set up account without wireless number

I saw on another thread that it was possible to set up a prepaid account with your email if it was not associated with a wireless number. But unfortunately it did not give any instructions on how to do so. 

Accepted Solution

ACE - Sage

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117.9K Messages

10 months ago

If you purchased a hotspot plan the plan and the account should have been set up for you in an AT&T store. And that's when they should have set up the account to authenticate through your email rather than a phone number. If that didn't happen go back to the store where you set up your hotspot account.

Former Employee

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32.9K Messages

10 months ago

Never heard of that 

New Member

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5 Messages

10 months ago

The prepaid account is for a hotspot. I have a Netgear hotspot device and purchased a plan from AT&T. So the account is not associated with a phone at all. Ugh, why does everything have to be so complicated?! 

ACE - Expert

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64.7K Messages

10 months ago

Every prepaid account has a phone number, even a hotspot. You still need the phone number to access the account.

New Member

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5 Messages

10 months ago

Thank you. 

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