Skip to main content
AT&T Community Forums
The epic new Samsung Galaxy S21 5G is available for preorder now!

New Member


1 Message

Wed, Nov 25, 2020 6:21 PM

Service outage

Are there any reports on service outages in the Scranton, Pa. 18519 area? This has happened at least 4 times this week!



Brand User

Community Support


144.2K Messages

2 months ago

Hello, @Gdreilly814,


Thank you for reaching. We'd love to help. We're showing nearby towers are undergoing maintenance. This should be completed over the weekend. The area is well covered, so you should be able to place your phone in airplane mode for thirty seconds so it will make a fresh connection to the towers. this should take help. If not, maintenance is expected to be completed this weekend.


You can directly report dropped calls and service issues through the AT&T Mark the Spot app. It can also keep you updated on known service issues.


Have a great weekend.


James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question