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mackjay's profile



1 Message

Wed, Oct 3, 2018 9:53 PM

Serial number for lost Refill Card?

Hello...I just signed up on AT&T prepaid. I purchased the SIM card and a $50 refill card, but the card has disappeared.

Do  you keep records of the serial numbers on the cards? I was hoping the card could be applied to my account that way. Otherwise it looks like I'm at a loss.




Accepted Solution

Official Solution


Community Support


192.2K Messages

4 y ago

Hello @mackjay,


We can definitely answer that question for you. If your PREPAID refill card has been lost and you're unable to find it, the PREPAID PIN from the back of the card may have been printed on your receipt as well, although this does not apply to every retailer. We recommend contacting our PREPAID customer service, to be sure that the PIN from the back of your lost PREPAID Refill Card has not been used already. You can contact them at 800.901.9878.


Sean, AT&T Community Specialist

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