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New Member


1 Message

Thu, Jun 25, 2020 8:14 PM

Reset my Online Sign in Password

I am not in the States so my sim is not active, hence I am unable to reset my password via text message or voice mail. Is there a way I can reset my password via email or anything? or is there and option to chat live with a support agent?


ACE - Expert


53.2K Messages

1 y ago

Not a home phone issue, moved to wireless. Since you say you have no service, I’m guessing you are prepaid. There is no alternative to receiving the text to reset your password but likely would not matter if you could receive the text. Account access is blocked from most locations abroad. Prepaid does not get chat support. 

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