New Member
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5 Messages
Renew prepaid service before the due date
I have a prepaid plan and I used my high-speed data.
Now I want to renew the plan so the counter for the high-speed data will reset.
From other topics, it looks like there should be a Change Plan menu, but I don't see it anywhere.
Am I right ATT is limiting the internet to force customers to purchase an ultimately expensive 1/3 Gb add-ons? In 2020?!
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
3 years ago
So turn autopay off, if needed, change to a different plan, then change again to the 15GB plan, then pay for it.
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spoom2
Expert
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19.3K Messages
3 years ago
This isn't a home phone issue, moving to the wireless forum.
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sandblaster
ACE - Expert
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64.7K Messages
3 years ago
No, you aren’t right. You used up your data allotment, how is that limiting the internet? Yes, you can force your plan to renew by doing a plan change, even if you pick the same plan, provided your plan isn’t grandfathered. I have no idea why you can’t find the plan change option. What plan do you have? I thought the 1/3GB add ons only applied to the 8GB plan. If that’s the plan you have, you should switch to the new 15GB plan.
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deeptowncitizen
New Member
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5 Messages
3 years ago
I have $40/15gb plan
There is no menu Change plan. But there is a Plans menu with the list of all plans. Under each plan there is a button Change plan, but there is no such button for my current plan. So I can't change the plan to the same one.
p.s. sure, there is an internet after 15gb, but 128kbps is not an internet
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