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New Member

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1 Message

Monday, August 23rd, 2021 9:18 PM

Reactivate SIM card

If I've stopped auto prepaid for a long time, Will the account be deleted? Is it possible to reactivate my SIM card?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

3 years ago

A prepaid account is automatically closed if the account balance is $0 for more than 60 days. If it’s been more than 60 days, your account was closed and SIM card deactivated. A deactivated SIM card can not be reactivated. You would need to open a new account with a new SIM card and new number.

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